Privacy Policy

Who we are

LaunchGrid is an Australian owned and operated digital services business based in Brisbane, Queensland, founded by Jeremy Woodhouse. This policy explains how we handle personal information collected through this website and during the course of our work.

Information we collect

• Contact details such as your name, business name, email address and phone number
• Business information you provide, including location, industry and website address
• Project information such as service required, budget range, timeframe and goals
• Any additional details you choose to include in an enquiry or email
• Basic technical information such as browser type and pages visited

How we collect it

We collect information directly from you when you submit an enquiry form, email us, call us or engage us for a project. We may also collect limited technical information automatically when you browse this website.

Why we collect it

• To respond to your enquiry and prepare a quote or proposal
• To deliver the services you have engaged us for
• To communicate with you about your project
• To improve this website and our services
• To meet our legal and record-keeping obligations

Storage and security

Enquiry details are stored securely in our hosted database with access restricted to LaunchGrid. We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Disclosure to third parties

We do not sell or rent personal information. We may share information with trusted service providers who help us operate our business — for example hosting, email and analytics providers — and only to the extent required to deliver those services. We may also disclose information where required by law.

Cookies and analytics

This website may use cookies and analytics tools to understand how visitors use the site. Analytics and advertising tools are only enabled once configured, and you can disable cookies through your browser settings. Disabling cookies may affect some functionality.

Access, correction and complaints

You may request access to the personal information we hold about you, ask us to correct it, or request that we delete it where we are not required to retain it. To do so, contact us at launchgrid25@gmail.com. If you believe we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its last updated date.

Contact

Questions about this policy can be sent to launchgrid25@gmail.com.